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Frequently Asked Questions

General Enquiries
 

Are you a Manufacturer?

Yes, we're a manufacturer of both standard display products & bespoke items. We've been going since 1956 and have always strived to be a leader in our field. Our years of experience allows us to produce the best quality product for your business.

How do I know if a product is out of stock?

If you place an order with us and the item you have selected isn't available our expert team will contact you to rearrange your delivery date.

Do you offer an installation service?

Our products were designed for simplicity and ease of use to our customers. They require little to no installation so we don't offer an installation service.

Can I visit and view your product range?

Yes, we have a showroom located at our factory in Erith, Kent. If you give us a call we will be very happy to arrange a time for you to visit to discuss your requirements.

Design
 

Are you able to place my company's logo or branding on your display items?

Yes, we are happy to brand up anything you order. When you speak to our sales department they can advise you on the best options.

If I want a bespoke item how long will it take to make?

Our bespoke items are just that, bespoke, so each item will take a different amount of time depending on what you need. We're focused on you, so we'll advise you what the best course of action is to take depending on your needs.

What sizes do your products come in?

All our display products are available in a range of standard sizes. We're a manufacturer so we're able to provide you with a quotation for bespoke designs & special sizes.

How durable are your products? Do they scratch easily?

We only use the finest quality materials. Our products are made from a variety of materials including plastic, wood and metal.

Do your products come in different colours?

Special colour options are available. We also have a standard range of colours that are products come in. Please call us for details.

Payment
 

How do I place an order?

We've got four different ways you can place an order. If you place your order online all you need to do is add items to your shopping basket and then follow our simple checkout procedure. If you prefer to talk to someone then you can phone us and place your order with a debit or credit card. Finally you can fax or e-mail us and then we'll call you for some credit card or debit details.

Do you offer a credit option?

Yes. We're committed to giving you a service that benefits you. Our regular customers are privileged to a credit option upon completion of a credit application form C/W 3 trade references.

Do you offer any discounts?

When you browse through our product range you'll be able to see the discounts applied to the amount ordered. The more you buy the more you save!

What payment options do you offer?

For customers who don't hold an account with us you pay when you order. Our account holders are entitled to 30 days net.

Delivery
 

Do you charge for delivery?

As our customers' orders vary so much we calculate postage cost on the value & amount of goods ordered. This delivery charge is disclosed prior to the order being completed. For large, bulk orders call us for a quotation.

Can you offer next day delivery?

For an extra charge you can have guaranteed next day delivery. If you contact our sales staff they can advise how much it will be depending on what you have ordered.

Do you ship outside the UK?

Yes, we're happy to send outside of the UK and can give you a quotation on how much it will cost.

Can I track my delivery?

As a company we pride ourselves on delivering our top quality products within 2-3 days from when the order is placed. We don't currently offer a tracking option.

Can I collect goods directly from you?

Of course, if this option is more convenient for you then you're welcome to collect your order. All you need to do is give us a quick phone call beforehand.

Returns
 

What is your returns policy?

In order to return your goods you'll need to send them back to our premises, at your own cost, with the supplying invoice. This is then subject to restocking and an administration charge of 20% of the total value of the goods will be issued.

What if my products are faulty?

Any claim by the Customer which is based on any defect in the quality or condition of the goods or their failure to correspond with description or specification shall (whether or not delivery is refused by the Customer) be notified by the Customer to both the Company and the relevant carrier within 7 days from the date of delivery or, where the defect or failure was not apparent on reasonable inspection, within a reasonable time after discovery of the defect or failure and the goods and packing materials must be retained for examination.

If delivery is not refused, and the Customer does not notify the Company and the relevant carrier accordingly, the Customer shall not be entitled to reject the goods and the Company shall have no liability for such defect or failure, and the Customer shall be bound to pay the Price as if the goods had been delivered in accordance with the Order.

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